FAQS

  1. How do I apply for SNAP or food assistance? To apply for SNAP or food assistance please visit   SNAP or call 1-855-635-4370 to speak with a customer services representative.    
  2. How do I apply for Medicaid Health Insurance? To apply for Medicaid Health Insurance please visit  Medicaid or call 1-855-242-8282 to speak with a customer services representative.  
  3. How do I apply for Cooling, Fuel, or Crisis Assistance? To apply for assistance please visit Cooling, Fuel, or Crisis or call 1-855-635-4370 to speak with a customer services representative.    
  4. How do I apply for TANF or cash assistance? To apply for TANF please visit TANF Assistance or call 1-855-635-4370 to speak with a customer services representative.    
  5. How do I apply for Childcare assistance?  To apply for Childcare assistance please visit Childcare
  6. How do I report child abuse or neglect? To report child abuse or child neglect, contact Charles City Department of Social Services at 804-652-1708, Monday through Friday, from 8:00 AM to 4:30 PM or call the 24-hour State Hotline 1-800-552-7096.
  7. How do I report adult abuse, adult exploitation or adult neglect? To report adult abuse, adult neglect, or adult exploitation call Charles City Department of Social Services at 804-652-1708, Monday through Friday, from 8:00 AM to 4:30 PM, or Virginia Adult Abuse Hotline at 888-832-3858, available 24 hours a day, 7 days a week